Policies & Procedures
Rescheduling/No Call No show
At least 24 hours notice is required when canceling or rescheduling your appointment. A credit card is required to hold your appointment. Appointments canceled within 24 hours, or for which clients are a “No-Show” for, will incur a charge of 50% of the service amount.
Tardiness
Please note, if you are over 15 minutes late for your appointment, then we may have to reschedule your service if it cannot be completed in the remaining time frame. All attempts to reschedule in a timely manner will be made. If I do not hear from you 15 or more minutes into your scheduled appointment time it is considered a “No-Show”, and your card will be charged for 50% of the service scheduled.
Age Requirements
Children are ONLY permitted in the salon when the child is receiving a service. For safety reasons and insurance purposes, no child under the age of 13 may accompany you while you are having a service. Your understanding is greatly appreciated.
Service Satisfaction
I strive to ensure our clients happiness and satisfaction. I do not give refunds. If you are not entirely satisfied with your color and cutting service, please call and schedule a complimentary adjustment within seven days. Corrective color usually requires more than one service to achieve desired results. Because of the nature of at-home coloring/permanent color, I cannot guarantee results of initial appointment if the client has previously had color done outside of my salon.
Right to Refuse Service
A positive environment is my top priority. While we would like to open our doors to all, I will not tolerate rude, or demeaning behavior from my clients to any staff member or fellow client. Clients behaving negatively or rudely will be asked to leave and not return.
Service Disclaimer
I cannot guarantee the health or aesthetics of your color if you do not follow our salon instructions and use the proper and recommended products and techniques on your processed hair. After getting a chemical service, your hair will require more nourishment and moisture. Using products with cheap, unnatural, and stripping ingredients may cause damage or breakage to your hair.
Results of chemical services may vary, but especially on compromised/damaged hair such as previously lightened, heat damaged, or chemical treated portions. Everyone’s hair will respond differently to color, and in some cases will not be able to color as well as expected. I always work to ensure that I perform services in a healthy way, and always work toward getting as close to your ideal aesthetic as possible. That said, I am not responsible for color not holding on previously compromised hair.
